We know you dream big. We love what you do and our business is serving you,the associations who serve society, people, the world. In our own way, we feel that being of help to you is fulfilling our mission on this planet. With that in mind, let us know what task, problem, or question about iMIS we can assist you with. We work hard to have the solutions you need . . .
Um, but wait, before you do, you might save time and money by reading this first: "Writing the Matchless, Unequaled, Supersmart Support Ticket." Read More...
Usually a support request (a ticket) is about one of three things: a Question or a Problem or a Task.
You will get the best results if you keep every ticket limited to a specific question, problem, or task. Create five tickets if you have five separate questions or problems or tasks. Each ticket can be assigned to a different person at 501CiO. Imagine having five different conversations in one email addressed to five different people with lots of replies. Now imagine having to read each conversation thread separately after several rounds of replies. Before long you would give up.
Give your ticket a name that will help you remember later what your question, problem, or task was about. You may find yourself referencing a ticket again sometime down the road.
It often speeds the process if you recount the steps that led to the problem. Instead of, "My iMIS is broken!" or, "Members can't complete online checkout for our regional conference," tell us a little more how things got to that point and where it went terribly wrong.
A picture is worth a thousand words. Use a screenshot or an app like Snagit, which even allows you to highlight or draw a circle or an arrow on the screenshot to point out a key detail. Hint: we really love SnagIt around here. You can get an unconditional, free trial by visiting www.techsmith.com/snagit.html. And no, we don't receive any compensation for recommending this piece of software. We just happen to like it.